The Healing Blueprint is a small operation. Every email is read by a person, not a chatbot. We answer within one business day for general questions and within three business days for refunds and legal matters.
Email channels
hello@thb.nortmarketing.com.br
Delivery issues, file access, questions about the practices, technical help. Within 24 hours, business days.refunds@thb.nortmarketing.com.br
One sentence is enough. No form, no follow-up survey. Confirmation in 3 business days. Funds back to your card in 5 to 10 business days.privacy@thb.nortmarketing.com.br
Access, correction, deletion, opt-out. See the privacy policy for your country-specific rights.legal@thb.nortmarketing.com.br
Terms of service, intellectual property, formal complaints, regulatory matters.press@thb.nortmarketing.com.br
For media requests, podcast interviews, expert commentary on attachment recovery and post-breakup grief.partners@thb.nortmarketing.com.br
Therapists, coaches, content creators, and organisations interested in collaboration.By country
For region-specific matters such as VAT receipts, consumer-rights escalations, or local regulators, please include your country in the subject line of your email so it can be routed correctly.
US United States
State-specific consumer questions: include your state in the subject. For CCPA or other state-privacy rights, write to privacy@thb.nortmarketing.com.br.
UK United Kingdom
For UK GDPR data requests, see the UK section of the privacy policy. For Consumer Rights Act 2015 matters, email legal@thb.nortmarketing.com.br.
EU European Union
GDPR rights: privacy@thb.nortmarketing.com.br. EU online dispute resolution: ec.europa.eu/consumers/odr/.
CA Canada
PIPEDA requests and CASL unsubscribe: privacy@thb.nortmarketing.com.br. For unresolved complaints, contact the Office of the Privacy Commissioner of Canada.
AU Australia
Australian Consumer Law and Privacy Act 1988 inquiries: legal@thb.nortmarketing.com.br. Unresolved matters can be raised with the ACCC.
BR Brasil
LGPD, CDC e questões em português: hello@thb.nortmarketing.com.br (resposta em português disponível). Reclamações formais: consumidor.gov.br.
Hours and response times
- Monday to Friday, 09:00 to 18:00 BRT (Brasilia time, UTC-3). This corresponds to roughly 08:00 to 17:00 EST or 13:00 to 22:00 BST.
- Refund and support requests outside business hours are queued and answered the next business day.
- If you are in a mental health crisis, please use the crisis lines listed in our terms of service, not this email channel.
Postal correspondence
Our postal address for legal service is available on request. Email legal@thb.nortmarketing.com.br and we will respond within 3 business days with the registered address relevant to your jurisdiction.